Dev Support

    An ongoing tech team for the systems that run your business

    Some operations do not need engineering. They need a tech team. Dev Support is that team: we monitor the systems you run, keep them configured around the way the work moves, and ship 1 improvement a month. It covers any system you run, whether we built it or not.

    For a system we built, the people who wrote it support it. For a system built somewhere else, we take it over: learn it, document it, monitor it, and improve it.

    If the standard tools are the bottleneck, that is a build, and it starts at /start.

    Start a projectCalls & chats are answered by Troy, our AI assistant. He answers questions and handles scheduling only, never sales. Conversations are stored and referenced by Troy later. AI can make mistakes. Prefer a human? Email info@tactstack.com and a specialist will reply.

    What Dev Support covers

    01

    Systems we built

    The people who wrote the code support it. There is no handoff to a tier that has never seen the repository, and no discovery period before someone can answer a question about it.

    02

    Systems built somewhere else

    We take it over. Onboarding starts with learning the system, documenting how it actually works, putting monitoring on it, and then improving it on the same monthly rhythm.

    03

    Standard tools you already run

    CRM, scheduling, quoting, invoicing, telecom, and the automations wired between them. We keep them running and configured around your process.

    What is included every month

    Weekly system monitoring

    Every week we review the systems you run: health, error rates, queue depth, integrations, and usage. You get a written health report with what changed, what we fixed, and what we recommend next.

    Ongoing optimization and changes

    Rules shift, prices change, and a new step gets added to the process. Those changes are part of the engagement, not a separate quote every time the business moves.

    1 strategic project per month

    Each month we build 1 meaningful improvement, implement it, and get it running. Larger projects can span multiple months, and we tell you that before we start.

    A monthly strategy call

    We review what was built, look at the numbers, and pick the next project together. The call is with the people doing the work, not an account manager relaying it.

    A dedicated point of contact

    1 person who knows your operation, your systems, and your history with us. No ticket queue, no portal, no re-explaining the business every time.

    Direct access for strategy and recommendations

    Bring us a new tool, a new service line, or a pricing change and we tell you what it does to the systems before you commit to it.

    Same-business-day email response

    Email gets a same-business-day response during business hours, Monday through Friday, and next-business-day for anything sent after hours or on weekends. Urgent issues get escalated immediately.

    How onboarding runs

    1. Step 1

      Start the first day of the next month

      Engagements begin on the 1st of the next calendar month so the monthly rhythm lines up with your billing and reporting from day one.

    2. Step 2

      First strategy meeting inside week 1

      We meet in that first week to set priorities, agree on what success looks like, and confirm who owns which accounts.

    3. Step 3

      Deep dive into the systems

      We inventory every tool, integration, automation, and provider account, then document how the work moves through them today.

    4. Step 4

      A mapped list of priority projects

      You get a written project map in priority order with the effort and the payoff on each item, and that map drives the monthly projects from then on.

    Pricing

    Dev Support starts at $4,000/mo

    The floor covers the monthly rhythm above. Price scales with scope: the number of systems, the volume they carry, and how much project work you want moving at once. Your rate is written into the engagement before it starts.

    • Initial 3-month period, then month-to-month.
    • 30 days' written notice to cancel.
    • No long-term contracts.
    • Provider costs stay in your name, billed directly to you.

    Results vary by operation. What a system produces depends on your volume, your team, and how the work is run, so nothing here is a guarantee of revenue or savings.

    A good fit

    • You run a system, built by anyone, and you want 1 team owning it end to end.
    • You are hands-on and involved in the business day to day.
    • You want changes made by people who understand the operation behind them.
    • You are willing to invest in doing it right instead of patching it monthly.
    • You would rather read a health report than discover a problem from a customer.

    Not a fit

    • You are looking for a sales team or a marketing agency.
    • You want a virtual assistant for random administrative tasks.
    • You are shopping for the cheapest option.
    • You are an absentee owner who wants the business run for you.

    Questions operators ask

    Tell us what you run, and we will tell you what it takes to run it well

    The intake asks what the systems are, what breaks, and what you want next. We read it before we talk, so the first conversation is about the work instead of the basics.

    Start a project